Returns & Exchanges
EASY 30-DAY RETURN & EXCHANGE POLICY
We want you to love everything you purchase. If you are not completely satisfied, we offer easy online returns and exchanges within 30 days of shipment date, excluding clearance items marked as Final Sale. Exchanges for like items (same style and color in a different size) are free. For returns, a $5.00 return postage charge will be deducted from your refund.
Returned or exchanged merchandise must be in original and saleable condition and must be unworn, unwashed and unaltered. All items must have original tags in place, and swimwear must also have the hygienic liner intact. If you would like to make a return or exchange an item for a different size, please process the request HERE.
Items returned for size exchange will not be charged a return shipping fee. Please place a new order if you would like a different item altogether. Regular shipping fees apply. Shipping fees are non-refundable.
Any item deemed defective by Boston Proper (after reviewing with the customer) may also be returned within 30 days of shipment.
Gift cards and e-gift cards are not eligible for return or exchange. If returning a gift item, please note that the return will be refunded to a gift card.
Clearance items marked as Final Sale and altered items are not eligible for return or exchange.
PRICE ADJUSTMENT POLICY
If the price of an item you purchased is marked down within 10 days of original purchase, a one-time price adjustment may be made by contacting Customer Service at 1-800-243-4300. Only full price items are eligible for price adjustments. Promotions and coupons cannot be applied to previously placed purchases. Previously placed orders with a coupon or promotion applied are also ineligible for additional discounts.
RETURN AND EXCHANGE PROCESS
To begin your online return or exchange, CLICK HERE, or log in to your account and click on “My Orders.”
Follow the steps online and print the shipping label and packing slip. Be sure to include the return packing slip in your package and affix the shipping label securely to your package. Options for mailing your return or exchange are as follows:
- Drop package off at your local Post Office or with your USPS mail carrier
- Drop package off at a USPS collection box
- Place package in your mailbox for USPS to pick up
- Go to www.usps.gov/pickup and request a free USPS package pickup at your home or business
Please note that we do not process returns at our corporate office or sales center. Returns shipped to our corporate office or sales center may result in a shipping fee, or items may be returned to you at your expense. Items returned to us that are outside our return policy may also result in a return shipping fee, and may be refunded to a gift card.
Contact us if you have any questions.
Email | firstname.lastname@example.org
Call | 1-800-243-4300 from 7 AM – 11 PM EST seven days a week
(Business Days: Monday-Friday)
- Standard* | $9.95 | 3-7 Business Days
- Two Day** | $18.90 | 2 Business Days, orders for in-stock items placed by 10:00 AM EST
- Next Day** | $24.90 | Next Business Day, orders for in-stock items placed by 10:00 AM EST
STANDARD DELIVERY will arrive in 3-7 business days for in-stock items and is available for all continental US addresses, including PO Boxes. Additional delivery time may be required for areas our designated shipping carriers cannot reach.
TWO-DAY DELIVERY will arrive in 2 business days for in-stock items when placed by 10:00 AM EST and is not available for international orders, PO Boxes, APO/FPO/DPO military addresses and other areas that our designated shipping carriers cannot reach.
NEXT-DAY DELIVERY will arrive the next business day for in-stock items when placed by 10:00 AM EST and is not available for international orders, PO Boxes, APO/FPO/DPO military addresses and other areas that our designated shipping carriers cannot reach.
ALASKA/HAWAII/APO/FPO/DPO MILITARY ADDRESSES
Please allow up to 21 business days from the day your package ships for delivery.
Please note: "Business day" refers to Monday through Friday, excluding holidays. Next-Day requested on Fridays is not available for Saturday arrival.
We are currently only able to ship to the continental US, AK and HI.
NEED IT IN A HURRY?
Two-Day Delivery (2 business days) for in-stock items only is available for orders placed by 10:00 AM EST Monday-Friday, excluding Holidays, for an additional $8.95.
Next-Day Delivery (next business day) for in-stock items only is available for orders placed by 10:00 AM EST Monday-Friday, excluding Holidays for an additional $14.95. Some restrictions may apply.
When you place an order with Boston Proper, you will receive a confirmation email with your order number. Please retain this email for your records. For your convenience, registered shoppers can easily check the status of any order using the Order History feature under My Account. To check your order status now, click here. Additional emails will be sent to you as your item(s) ship, including back-ordered items. You may also contact us to check the status of any order and orders placed without an email address.
Sales tax is based on the order's ship-to address.
Gift cards are an easy and instant way to share Boston Proper with friends and family.
You may purchase a Gift Card here or through Customer Service and you may purchase multiple Gift Cards in the same order on the website.
Gift cards never expire and are not reloadable. Gift Cards can be used to pay for all items on an order and can be combined with other payment methods. Gift cards can be used in combination with promotional offers and codes. Gift Cards are not returnable and cannot be used to purchase another Gift Card and are not redeemable in cash.
Lost or stolen Gift Cards will only be replaced with proof of purchase and only for the value shown on our records.
For Gift Card balance inquiry, you may check your original Confirmation email or Contact Us to look up your balance.