Marketplace FAQs

Q. What is Boston Proper Brands We Love?
A. Boston Proper Brands We Love is a curated marketplace of brands that we know our customers will love as much as we do.


Q. How can I tell if an item is a Boston Proper Brands We Love?
A. Boston Proper Brands We Love will be indicated on the product detail page. Look for the badge that says “Brands We Love: (Marketplace Brand).


Q. How do I contact my Boston Proper Brands We Love seller?
A. Our Boston Proper Customer Care team is happy to assist you with any of your order inquiries. Please contact us at 1-800-243-4300 or by emailing us at customerservice@bostonproper.com.


Q. Are Boston Proper Brands We Love items ever included in Boston Proper coupons & promotions?
A. Unfortunately, our Boston Proper Brands We Love items are excluded from all Boston Proper coupons & promotions.


Q. Can I earn Proper Insider Rewards points on my Boston Proper Brands We Love items?
A. Good news! Yes, you can earn points on your Boston Proper Brands We Love items just as you would earn points on your Boston Proper items.


Q. Can I redeem my Proper Insider Rewards points on Boston Proper Brands We Love items?
A. Unfortunately, all Boston Proper Brands We Love items are excluded from Reward discounts.


Q. How will my Boston Proper Brands We Love item(s) be shipped?
A. All Boston Proper Brands We Love item(s) are fulfilled and shipped Standard by the seller.


Q. Do Boston Proper Brands We Love items ship internationally?
A. No, Boston Proper Brands We Love items are not currently eligible for international shipping.


Q. Can I make changes to my Boston Proper Brands We Love order after it’s been placed?
A. Unfortunately, we are unable to accommodate order adjustments or modifications to your order once it has been placed.


Q. How do I track my Boston Proper Brands We Love order?
A. To track your order, please click here and enter your order number and billing zip code just as you’d track your Boston Proper order.


Q. How long will it take for my Boston Proper Brands We Love item(s) or order to arrive?
A. Order processing times vary by seller, but all sellers aim to ship your order as soon as possible. Your order will ship Standard delivery once processed. As soon as your item or order has shipped, you will receive a Order Shipped email with tracking number. You can also click here and enter your order number and billing zip code. As always, our Boston Proper Customer Care team is here to assist you with any of your order inquiries. Please contact us at 1-800-243-4300 or by emailing us at customerservice@bostonproper.com.


Q. When will I be charged for my Boston Proper Brands We Love order?
A. You will be charged by Boston Proper as soon as you place your order.


Q. Can my Boston Proper Brands We Love order be gift wrapped?
A. Unfortunately, we do not offer gift wrapping at this time.


Q. Why was I charged an additional shipping fee for my Boston Proper Brands We Love item?
A. You may be charged an additional shipping fee based on the shipping policy of the Boston Proper Brands We Love seller as each seller’s shipping policy may vary.


Q. Where can I see the seller’s return policy?
A. All Boston Proper Brands We Love orders placed are subject to our Boston Proper Return Policy of 30 days. Please click here to reference our Returns & Exchanges policy.


Q. How do I return a Boston Proper Brands We Love item or order?
A. Please use our Returns Portal to process your return. All Boston Proper Brands We Love item(s) will need to be processed separately than Boston Proper item(s) and require a separate RMA #.


Q. Can I exchange my Boston Proper Brands We Love item(s)?
A. Unfortunately, we cannot accommodate exchanges for these items. To facilitate an exchange, please return your order following our return policy and send the item back to the seller. You will then place a new order for the item you wish to purchase. Items cannot be exchanged for store credit.


Q. Am I responsible for paying return shipping costs?
A. Yes, returns are subject to a return shipping fee of $6.95. Please click here to reference our Returns & Exchanges policy.


Q. How long will it take me to receive my refund?
A. It may take up to 7-10 business days for customers to receive a refund in the original form of payment.


Q. How do I become a Boston Proper Brands We Love seller?
A. Please reach out to customerservice@bostonproper.com. Requests can also be submitted through Shopify Collective.

For more information regarding our Brands We Love, please visit our Terms & Conditions.