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Returns


The Proper Guarantee


We want you to love everything you buy from us. If you are not completely satisfied with your purchase, please return it to us within 30 days for an exchange or refund. Sorry, shipping fees are non-refundable.

Beyond Proper's Effortless Returns - 30 Day Return Policy


Returns made within 30 days of purchase are graciously accepted! Returned or exchanged merchandise must be unworn, unwashed, or unaltered. Merchandise deemed defective by Beyond Proper may also be returned within 30 days. Swimwear must have original tags and hygienic line intact. Unfortunately, we are unable to refund gift cards, e-gift cards, or gift boxes. Merchandise purchased through our catalog or website may be returned via mail. Please allow 14 days to process your return.

Returns made with the original receipt will be refunded in the original tender. If you do not have your receipt but we are able to verify your purchase through your account information or credit card, you will be refunded in the original tender. Otherwise, a merchandise credit for the item's lowest selling price will be provided.

US Customers:


NO FEE Returns and Exchanges 

As of 4/5/18, there is no fee for returns (and exchanges)! Simply use the Prepaid Return Shipping Label included with your order. If you prefer to use the carrier of your choice and create your own label, we recommend using a form of traceable and insurable delivery. Beyond Proper is not responsible for packages lost during transit.

Even Exchanges (same item, different size and/or color)

Simply complete the back of the packing slip and let us know what item(s) you need to exchange. Make sure to indicate what size and/or color you want.  Merchandise sent to us for exchange must be unworn and unwashed, unaltered, or defective. Your new merchandise will be shipped out as soon as the return is processed.

If you prefer to have your items shipped prior to the return arriving in the warehouse, please call 1-800-243-4300 to place your order with one of our sales representatives. After placing your re-order, you can then make your return as outlined above.

Prefer A Different Item?

If you wish to exchange an item for a different item within 30 days of purchase, you may visit us online or call 1-800-243-4300 to place your order with one of our sales representatives. After placing your re-order, you can then make your return as outlined above.

Please ship returns and exchanges to:

Beyond Proper Returns
1605 S Elmwood Drive
Mexico, MO 65265

Please note that we do not process returns as our corporate office or sales center.  Returns shipped to our corporate office or sales center may result in a shipping fee or items may be returned to you at your expense.

Final Sale


Merchandise marked "final sale" is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment. Merchandise prices ending in $.98 indicate final sale. 

Price Adjustment Policy


If the price of an item you purchased is marked down within 10 days of original purchase, a one-time price adjustment may be made by contacting our Customer Service team at 1-800-243-4300.

Questions?


If you have any questions - we're just a chat, email, or phone call away. Live Chat with us on our website, call us at: 1-800-243-4300, or email us at: customerservice@bostonproper.com