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Returns & Exchanges


The Proper Guarantee


We want you to love everything you buy from us. If you are not completely satisfied with your purchase, you are welcome to return any item, excluding Final Sale items, within 30 days of receipt for a prompt and courteous exchange or refund.


Sorry, shipping fees are non-refundable.

Free 30-day Return & Exchange Policy  


We offer free, easy online returns and exchanges within 30 days of purchase. Excludes all items marked as a Final Sale.
 
Unfortunately, we cannot honor free returns and exchanges from Puerto Rico, Hawaii and Alaska but will gladly accept them with customer-paid return shipping fees.

Returned or exchanged merchandise must be in original and saleable condition and must be unworn, unwashed and unaltered. All items must have original tags in place and swimwear must also have hygienic liner intact. Merchandise deemed defective by Boston Proper may also be returned within 30 days. Merchandise purchased through our catalog or website may be returned via mail. Please allow 14 days to process your return.

 
Returns made with the original packing slip (a.k.a. "receipt") will be refunded in the original tender. If you do not have your packing slip but we are able to verify your purchase through your account information or credit card, you will be refunded in the original tender. Otherwise, a merchandise credit for the item's lowest selling price will be provided.
 

If you would like a different item altogether, please place a new order. Regular shipping fees apply. Shipping fees are non-refundable.

 

Final Sale


Sale merchandise indicating Final Sale during the purchase process, intimate apparel and altered items are Final Sale and may not be returned or exchanged. Gift cards, e-gift cards and gift boxes are not eligible for return or exchange.

Price Adjustment Policy


If the price of an item you’ve purchased was not purchased as Final Sale and is marked down within 10 days of the original purchase date, a one-time price adjustment can be requested by contacting our Customer Service team. Items originally purchased as Final Sale are not available for further price adjustments.

 

Return and Exchange Process 


To begin your online return or exchange, CLICK HERE, or log in to your account and click on “My Orders.”
Follow steps and print shipping label and packing slip. Be sure to include the return packing slip in your package and affix shipping label securely to your package. Options for mailing your return or exchange are as follows:
               
• Drop your package off at your local Post Office                   
• Drop package off at a collection box (FedEx or USPS)                
• Drop package off at a FedEx location                  
• Place package in your mailbox for USPS to pick up                   
• Go to www.usps.gov/pickup and request a free USPS package pickup at your home or business

Please note that we do not process returns as our corporate office or sales center.  Returns shipped to our corporate office or sales center may result in a shipping fee or items may be returned to you at your expense. Items returned to us that are outside our return policy, may also result in a return shipping fee.

  

Questions?


If you have any questions, please contact customer service
Email                 customerservice@bostonproper.com
Call                    1-800-243-4300
Live Chat