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COVID-19 CUSTOMER SERVICE IMPACT

Boston Proper’s Call Center operations have been severely impacted by the government-enforced shutdowns in the locations in which we operate. Live agent availability has been significantly limited, and we are experiencing longer than normal wait times. Additionally, returns and exchanges processing may be delayed. Please know that we are working as hard as possible with limited staff to process your transactions.

For immediate assistance, please use these helpful online links:

Please also feel free to email us at customerservice@bostonproper.com.
Someone will get back to you at our earliest convenience.

We are committed to surprising and delighting you with every interaction, delivering the most amazing personal service and building a lifetime relationship as well as a fabulous wardrobe with you! Use the links to the left to learn about our policies or contact us by chat, email, or phone with any questions or suggestions.

Toll Free Customer Service:
1-800-243-4300

Customer Service Phone Hours:
Order By Phone 1-800-243-4300
Monday – Friday 8am-4:30pm CST

Customer Service (Email and Chat only):
Monday – Friday 8am-4:30pm CST
customerservice@bostonproper.com

Sales Hours:
24 hours, 7 days a week, 365 days a year

Returns Mailing Address:
Boston Proper Returns
1605 South Elmwood Drive
Mexico, MO 65265

Customer Service Address:
Boston Proper Customer Service
2280 Schuetz Road
Saint Louis, MO 63146
*Please note that we do not accept or process returns/exchanges at our Customer Service Address.

Corporate Office Address:
Boston Proper
1155 Broken Sound Parkway Northwest, Suite A-D
Boca Raton, FL 33487
United States
*Please note that we do not accept or process returns/exchanges at our Corporate Office Address.