No Hassle Returns Policy

The Proper Guarantee

It's simple! We want you to love everything you buy from us. If you are not completely satisfied with your purchase, please return it to us within 60 days for a prompt and courteous exchange or refund. Sorry, postage and handling charges are not refundable.

Boston Proper's Effortless Returns - 60 Day Return Policy

Returns made within 60 days of purchase are graciously accepted! Returned or exchanged jewelry or apparel must be unworn, unwashed, and in resellable condition unless the jewelry or apparel is defective. Returned or exchanged of all other merchandise must be unworn, unwashed, unopened, and in resellable condition unless the merchandise is defective. Unfortunately, we are unable to accept the return or exchange of gift cards, gift e-cards, or gift boxes. Merchandise purchased in a boutique must be returned to a boutique. Merchandise purchased through our catalog or website may be returned to a boutique or via mail.

Returns made with the original receipt will be refunded in the original tender. If you do not have your receipt but we are able to verify your purchase through your account information or credit card, you will be refunded in the original tender. Otherwise, a merchandise credit for the item's lowest selling price will be provided.

Effortless Returns by Mail

Simply use the Prepaid Return Shipping Label included with your order. Please note that when we receive your return, we will deduct $7.00 from your refund for handling fees. If you prefer to use the carrier of your choice and create your own label, we recommend using a form of traceable and insurable delivery.

Please ship returns to:
Boston Proper Returns Department
1020 Barrow Industrial Parkway
Winder, GA 30680

Effortless Returns in Boutique

A stylist will be happy to help you with your return at a Boston Proper boutique. Click here to find the boutique nearest you.

FREE Exchanges!

While we hope you are completely satisfied with your purchase, you can exchange for the same item in a different size or color free of additional shipping charges within 60 days of purchase.

Simply circle the item(s) on your packing slip that you wish to exchange and indicate the size/color you prefer. Merchandise sent to us for exchange must be unworn and unwashed, or defective. Your new merchandise will be shipped out as soon as the return is received.

If you prefer to have your items shipped prior to the return arriving in the warehouse, you may call 1-800-243-4300 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.

Prefer A Different Item? If you wish to exchange an item for a different item within 60 days of purchase, you may visit us online or call 1-800-243-4300 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.

Making an international return? Please keep in mind that returns are subject to applicable duty and tax charges in accordance with law.

Please don't hesitate to contact us with any questions ‐ we're just a phone call or email away. Phone: 1-800-243-4300 (TDD: 1-888-550-5559). Email: customerservice@bostonproper.com