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ShopRunner


What is ShopRunner?

ShopRunner delivers a thriving community of discovery, expression and commerce by powering extraordinary shopping experiences that connect customers to the brands they love. ShopRunner is a members-only shopping program that offers unlimited free 2-day shipping, and free returns at over 100 retailers.

Does ShopRunner actually ship my products?

ShopRunner does not ship any of your orders. Beyond Proper™ by Boston Proper will ship your orders fast and free from our warehouse directly to you.

How do I know what items are ShopRunner eligible?

Not all of our items are ShopRunner eligible, and there is a $25 minimum purchase amount in order to qualify for ShopRunner free 2-day shipping and free returns.

Which items are NOT ShopRunner eligible?

Only those items out of stock, on backorder, or pre-order at time of purchase are ineligible for ShopRunner. 

How quickly will my items arrive?

Please allow two full business days for the order to arrive after it has been processed. Orders are processed Monday through Friday, and orders must be placed by 2 p.m. EST. Note: If an item is a pre-order, backordered or out-of-stock it may delay delivery time.

What are my shipping options with ShopRunner?

Eligible items are delivered free within 2 business days via FedEx. ShopRunner only ships to physical addresses in the United States, including, in most cases, Alaska, Hawaii and Puerto Rico. Any shipment to a P.O. Box, APO/FPO/DPO or international address is excluded from the ShopRunner program. Once you are a ShopRunner member, shipping will default to ShopRunner if you are signed into your membership and the item(s) you are ordering are eligible for the ShopRunner benefit. Items must be shipped to a physical address. If you do not want to use the ShopRunner benefit for a particular order, simply sign out of ShopRunner on our site or you can select standard delivery (3-7 business days in most cases) for $9.95, 2-day (2 business days when orders are placed by 2 p.m. EST) for $18.90, or overnight delivery (1 business day when orders are placed by 2 p.m. EST) for $24.90.

How do I track a shipment?

Tracking a shipment is easy. Sign in to your ShopRunner account and select track this order. You can also track your order on our website. Sign into your account, click on Order History or My Orders and then select the order you would like to track.

Is return shipping really free?

Yes, ShopRunner members enjoy free return shipping on all their orders placed with ShopRunner. We take care of the return shipping so you can enjoy the shopping. Please review our return policies at bostonproper.com/faq/customer-service/returns/ for eligible items.

How long do I have to return items?

Returns made within 30 days of purchase are graciously accepted! Returned or exchanged merchandise must be unworn, unwashed, or unaltered. Merchandise deemed defective by Beyond Proper may also be returned within 30 days. Swimwear must have original tags and hygienic line intact. Unfortunately, we are unable to refund gift cards, e-gift cards, or gift boxes. Merchandise purchased through our catalog or website may be returned via mail. Please allow 14 days to process your return. Merchandise marked "final sale" is sold "as is" and may not be returned or exchanged and is not eligible for price adjustment. Merchandise prices ending in $.98 indicate final sale. 

Important to Remember:

To ensure ShopRunner members receive full benefits while shopping on our site, as well as other ShopRunner partners, you must be signed into your ShopRunner account before checking out. Signing in with your ShopRunner User Name and Password will ensure eligible items in your cart will receive FREE 2-day shipping. Beyond Proper™ by Boston Proper does not share your credit card information with ShopRunner.

ShopRunner will not automatically renew your membership or charge you for the next year unless you log in to the ShopRunner website and input your credit card information directly into their website. If you sign up for ShopRunner from an offer from our site, the membership to ShopRunner is a free membership for one year, pending the original order that qualified you for the free membership meets the net $250 order requirement.

Click here to see if you are eligible for a full, free membership from a qualifying credit card.

ShopRunner Express Checkout:

Express Checkout from ShopRunner saves you time by collecting all your important information in one secure place. So, when it comes time to check out, all it takes is two clicks. If you are a ShopRunner member, you can automatically use Express Checkout. You can add or edit your address, payment methods or other profile information directly through Express Checkout on our site when available or in the My Account section of shoprunner.com