No Hassle Returns Policy

The Proper Guarantee

It's simple! We want you to love everything you buy from us. If you are not completely satisfied with your purchase, please return it to us within 60 days for a prompt and courteous exchange or refund. Sorry, postage and handling charges are not refundable.

Boston Proper's Effortless Returns - 60 Day Return Policy

Returns made within 60 days of purchase are graciously accepted! Returned or exchanged merchandise must be unworn, unwashed, unopened, undamaged, or defective. Unfortunately, we are unable to accept the return or exchange of gift cards, gift e-cards, or gift boxes. Merchandise purchased in a boutique must be returned to a boutique. Merchandise purchased through our catalog or website may be returned to a boutique or via mail.

Returns made with the original receipt will be refunded in the original tender. If you do not have your receipt but we are able to verify your purchase through your account information or credit card, you will be refunded in the original tender. Otherwise, a merchandise credit for the item's lowest selling price will be provided.

Boutique Purchases

A stylist will be happy to help you with your return at a Boston Proper boutique. Click here to find the boutique nearest you.

Telephone and Online Purchases

US Customers:

Bring it to a Boutique

A stylist will be happy to help you with your return at a Boston Proper boutique. Click here to find the boutique nearest you.

Effortless Returns by Mail

Simply use the Prepaid Return Shipping Label included with your order. Please note that when we receive your return, we will deduct $7.00 from your refund for handling fees. If you prefer to use the carrier of your choice and create your own label, we recommend using a form of traceable and insurable delivery.

Please ship returns to:
Boston Proper Returns Department
1020 Barrow Industrial Parkway
Winder, GA 30680

FREE Exchanges!

While we hope you are completely satisfied with your purchase, you can exchange for the same item in a different size or color free of additional shipping charges within 60 days of purchase.

Simply circle the item(s) on your packing slip that you wish to exchange and indicate the size/color you prefer. Merchandise sent to us for exchange must be unworn and unwashed, or defective. Your new merchandise will be shipped out as soon as the return is received.

If you prefer to have your items shipped prior to the return arriving in the warehouse, you may call 1-800-243-4300 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.

Prefer A Different Item?

If you wish to exchange an item for a different item within 60 days of purchase, you may visit us online or call 1-800-243-4300 to place your order with one of our Sales Consultants. After placing your re-order, you can then make your return as outlined above.

Final Sale

Merchandise marked as final sale is sold "as is" and may not be returned or exchanged and is not subject to our Price Adjustment Policy.

International Customers:

At this time, orders placed via bostonproper.com or by telephone and shipped outside of the U.S. cannot be returned or exchanged in any of our boutiques. If for any reason, you are dissatisfied with your purchase within 60 days of your original purchase, please contact our Customer Service at 1-800-243-4300 or internationalorders@bostonproper.com in order to obtain a Return Authorization Number, which is required in order to process your return. Our Customer Service will provide you with detailed instructions regarding how to return your purchase. If you return any item(s), our e-commerce partner, Borderfree, will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item(s) in the same currency and at the same exchange rate as your original purchase. Please note that you will be responsible for return shipping costs. For more information regarding international orders and our e-commerce partner, Borderfree, please read our International FAQ.

Questions?

Please don't hesitate to contact us with any questions - we're just a phone call or email away. Phone: 1-800-243-4300 (TDD: 1-888-550-5559). Email: customerservice@bostonproper.com. International: 1+ 800.243.4300, internationalorders@bostonproper.com.